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Terms and Conditions

Online Consumer Goods Terms and Conditions

1.              THESE TERMS

These are the terms and conditions on which we supply our products and they govern your use of our website. By placing an order with us you are agreeing to accept our Terms and Conditions for the purchase of our products that appear on our website (the “Products”). Our website can be found at www.SpecialKids.Company and is owned by SMR Global Limited whose details are given below.

1.1            Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.


2.1            We are SMR Global Limited, a company registered in England and Wales. Our company registration number is 08672054 and our registered office is at Unit 5, Union House, Union Drive, Sutton Coldfield, West Midlands, B73 5TN.

2.2            You can contact us by telephoning our customer service team at +44 (0) 121 354 6543 or by writing to us at SpecialKids.Company, Unit 5, Union House, Union Drive, Sutton Coldfield, West Midlands, B73 5TN. Our email address is Info@SpecialKids.Company

2.3            If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4            "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.              OUR CONTRACT WITH YOU

3.1            Our acceptance of your order will take place when you place an order on our website www.SpecialKids.Company and we email you to accept it, at which point a contract will come into existence between you and us.

3.2            If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3            Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.              OUR PRODUCTS

4.1            Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only.

4.2            Product packaging may vary. The packaging of the product may vary from that shown on images on our website.


Minor changes to the Products. Our supplier may change the Product:

(a)         to reflect changes in relevant laws and regulatory requirements from our supplier and

(b)         to implement minor technical adjustments and improvements

6.              PRICE AND PAYMENT

6.1       The price of the Product will be the price indicated on the order pages when you placed your order. All prices stated are in Great British Pounds and are exclusive of VAT

6.2       Our preferred method of payment is via Paypal however we do accept payments via credit or debit card or online BACS transfer.


There is an option to provide you with a complimentary gift card with your order which we can be customised. This is restricted to one gift card per order. The cards are designed by us. Just email Info@SpecialKids.Companywith your special message at the time of ordering and we will be happy to add it to your parcel.


8.1       We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

8.2       Nobody else has any rights under this contract. This contract is between you and us.

8.3       If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

8.4       Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

8.5       Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.